The Legal Stuff

At Freshly Squeezed Events, we believe that trust is at the heart of every relationship we build. Whether we're planning an event, arranging international travel, managing delegates or simply responding to an enquiry, we understand the importance of protecting your personal information.

We are committed to handling personal data fairly, lawfully and transparently, ensuring that it is only used for legitimate business purposes and kept secure at all times.

As part of our commitment to operating as a responsible business and our ongoing B Corp journey, we continually review how we collect, manage and protect personal information to ensure we meet the highest standards of governance, accountability and transparency.

This Privacy & Cookie Notice explains how we collect, use, store and protect your personal information when you interact with Freshly Squeezed Events.

Freshly Squeezed International Events Limited ("Freshly Squeezed Events", "we", "our" or "us") is a privately owned UK event management company specialising in the creation and delivery of exceptional corporate events, conferences, incentive travel, meetings and experiences across the UK and internationally.

Where we determine how and why your personal information is processed, Freshly Squeezed Events acts as the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Freshly Squeezed Events believes that business should create positive outcomes for people, communities and the environment.

As part of our commitment to responsible business and B Corp certification, we aim to ensure that the way we collect and process personal information reflects the same high standards we apply across every aspect of our business.

This means we strive to:

• treat personal information with respect and integrity
• collect only the information we genuinely need
• be transparent about how we use it
• protect it using appropriate technical and organisational measures
• continually improve our governance and accountability
• support equality, diversity and inclusion
• work responsibly with our suppliers and partners
• comply with all applicable data protection legislation

Where possible, information used for sustainability reporting, B Corp assessment and responsible business reporting is anonymised or aggregated.

Keeping your information secure is extremely important to us. We have implemented appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures include, where appropriate:

• Secure cloud-based systems
• Microsoft 365 security controls
• Multi-factor authentication
• Password management
• Restricted access to personal information
• Regular software updates
• Anti-virus and malware protection
• Secure backups
• Staff training on information security and GDPR
• Confidentiality agreements with employees and suppliers
• Due diligence when appointing third-party providers

Although no online system can ever be completely secure, we continually review and improve our security arrangements to help protect the information entrusted to us.

The type of information we collect depends on how you interact with us.

Information you provide directly

When you contact us, request a quotation, register for an event or become a client, we may collect:

• Name
• Job title
• Company name
• Postal address
• Telephone number
• Email address
• Preferred method of contact

Event Information

To enable us to plan and deliver your event safely and effectively, we may collect:

• Delegate names
• Emergency contact details
• Hotel preferences
• Flight information
• Travel itineraries
• Passport details (where required)
• Visa information
• Nationality
• Country of residence
• Insurance details (where applicable)
• Rooming requirements
• Accessibility requirements
• Dietary requirements
• Event attendance records
• Feedback questionnaires
• Photographs and video recordings taken during events (where appropriate)

We only collect information that is necessary to deliver the services requested.

Special Category Information

Some events require us to process information that is considered "special category data" under UK GDPR.

This may include:

• Dietary requirements
• Allergies
• Medical conditions relevant to the event
• Mobility requirements
• Accessibility requirements
• Religious dietary requirements

We only process this information where it is necessary for the safe delivery of our services or where you have provided it voluntarily. Wherever possible, access to this information is limited to those who genuinely need it.

Financial Information

We may collect information required to process invoices and payments, including:

• Billing addresses
• Purchase order details
• VAT information

We do not store payment card details. Payments are processed using trusted third-party payment providers.

Marketing Information

If you choose to hear from us, we may collect:

• Marketing preferences
• Newsletter subscriptions
• Event invitations
• Survey responses
• Competition entries
• Communication preferences

You can change your preferences or unsubscribe at any time.

Information Collected Automatically

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Website interactions
• Cookie preferences

This information helps us improve the performance, security and usability of our website.

Telephone Calls

Calls with our team may occasionally be recorded for:

• quality assurance
• training
• safeguarding